REFUND POLICY

Return and Refund Policy for LENSOR

Effective Date: 22/02/25

1. Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your item within 14 days of receipt for a refund or exchange, subject to the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase is required for all returns.

• Returns must be authorized by our customer service team before shipping the item back.

To initiate a return, please contact us at LENSORSTORE@outlook.com with your order details.

2. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days and credited back to your original payment method.

Please note:

• Shipping costs are non-refundable, unless the return is due to an error on our part.

• Refunds may take additional time depending on your bank or credit card provider.

3. Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized products.

• Digital or downloadable goods.

• Final sale or clearance items.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at LENSORSTORE@outlook.com with a description and photos of the issue.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost.

6. Contact Us

If you have any questions about our return and refund policy, please reach out to us at:

Email: LENSORSTORE@outlook.com

Thank you for shopping with LENSOR